Recently, some users reported encountering a confusing situation. The platform indicated that the review would be completed before August 3, but customer service stated that it would take five working days. This inconsistency in information has left users feeling troubled and unsure of what to do.

In the face of this contradictory situation, we recommend that users take the following steps:

1. Communicate with customer service again, pointing out the discrepancy between the platform display and the customer service statement, and request clarification.

2. If possible, try to obtain information through other channels of the platform, such as official announcements or FAQs.

3. Retain all relevant communication records, including screenshots displayed on the platform and conversations with customer service.

4. Be patient and wait until August 3rd. If the review is still not completed by then, contact customer service again and provide the previous communication records.

5. If the issue persists, you may consider providing feedback to the platform's higher department or customer relations department.

During this process, it is important to remain calm and polite. Remember, sometimes such inconsistencies may be caused by system updates or internal communication issues. Most of these issues can be resolved through proactive communication and appropriate follow-up.